Commercial and Office Cleaning Program Management
- General Cleaning, Disinfecting & Sanitisation
- Covid 19 Deep Cleaning
- Hard Floor Cleaning and Maintenance
- Office, Healthcare and Education Cleaning
- Builders Cleans
- Specialised Industrial Cleaning
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Commercial and Office Cleaning Program Management
Commerical cleaning services overview
At Capital Facility Services we deliver a range of regular and periodical cleaning programs designed specifically for the commercial office and retail sectors in Melbourne. We take our business seriously and have developed our business processes to enable continuous improvement, innovation and cost efficiencies for our clients across Melbourne.
Project management commercial office and retail cleaning programs
Our commercial, office and retail cleaning programs are developed using project management disciplines that allow us to track our progress and enable a continuous improvement approach. A project plan is developed and managed by our Business Development and Improvement Team which is also responsible for its successful implementation and ongoing monitoring to ensure client satisfaction.
The table below provides a high level summary of our approach to designing commercial cleaning services for our clients in Melbourne. The same approach is used to develop office cleaning programs, retail cleaning programs and cleaning programs for the industrial sector, where we specialise in all forms of warehouse cleaning functions.
Facility Situation Analysis
- Site visit and/or plan layout review
- Identify site specific OHS risks/hazards
- Identify any facility damage
- Determine operational issues
- Identify specific reporting requirements
- Existing workforce talent & job role assessment
- OH&S assessment
Cleaning Proposal Creation
- Define scope of works and high level cleaning flows
- Cleaning program frequency plan (daily, quarterly and annual etc.)
- Project man hour requirements
- Determine cleaning product & equipment requirements
- Identify and integrate green clean opportunites
- Create washroom consumable plan
- Define mitigation for OHS/hazards issues
- Define implementation & monitoring program
- Create pricing proposal
Develop Cleaning Program
- Define specific workflows
- Prepare job descriptions
- Establish client specific policies for OH&S and hazards management
- Set up operational procedures
- Establish OHS, code of conduct & special clearance policies
- Establish staff management and payment process
- Prepare induction program
- Develop spot check and formal inspection program
- Create reporting & inspection process
Commence Cleaning Program
- Recruit cleaning staff and supervisors
- Deliver supervisor induction training
- Deliver cleaner induction training program and manuals
- Set up cleaner rooms and deliver cleaning products & equipment
- Establish helpdesk procedures
- Implement reporting and inspection program
- Ensure staff have updated special clearances
Access and Improve Cleaning Program
- Deliver reporting and inspection program
- Conduct random site visits/audits
- Conduct toolbox meetings with staff
- Formal quarterly reviews with client
Operational Account management melbourne commercial and office Cleaning clients
An Account Manager is allocated to service each of our existing and new commercial, office and industrial cleaning clients. Operational Account Managers ensure that our commercial, retail, office and industrial cleaning programs are implemented according to the agreed schedule of works, for the agreed time, within budget and to a client satisfaction level of at least 85%.
This is the person who will conduct regular cleaning inspections and ensure the cleaning team is skilled and appropriately trained to deliver the highest standard of commercial, office and industrial cleaning.
Commercial cleaning services client help desk
A 24/7 Customer Service function is available to all our commercial cleaning clients in Melbourne. The customer service team is on hand to assist with any urgent issues, take orders for washroom consumables and ensure any questions or concerns our clients have are managed effectively and to agreed response times. For any unresolved issues we have an escalation process that ensures any concerns are managed effectively by the most relevant person in our organisation.
Staff reliability and security
Our staff are security screened and are required to maintain updated police checks every 12 months. They are trained on our code of ethics and abiding by this code is a key requirement of employment. Our staff must also hold relevant identification at all times and are trained on what to do in an emergency.
If a staff member in Melbourne can not attend to a cleaning program due to illness we will use a relief cleaner to ensure that our clients cleaning program is implemented without disruption.
Commercial Cleaning program performanace reporting
As part of the set up of each new client’s cleaning program reporting requirements are scoped and agreed on. Regular performance reports are generated and performance reviews undertaken to ensure continual improvement.
A program of inspections is also implemented for our commercial and office cleaning services in Melbourne. This program ensure clients and our Operational Account Managers are working together to ensure the highest level of cleanliness is achieved in the most efficient, environmentally and OH&S friendly way.
Commercial And office cleaning services health and safety program
A key part of what we do is to ensure all our staff know the safe way to do their work and follow work safe practices to ensure each cleaning task is performed to the highest standard and in the safest way. We undertake staff training, have a hotline for them to raise any ideas for improvement or to highlight any concerns regarding the commercial and industrial cleaning programs they work on.
Call us now to discuss your needs and to find out more about any of the services we offer. Our friendly team is ready to take your call and will organise an immediate response for all water, flood and fire damage emergencies.
Speak to a water damage emergency Specialist
Managed
Satisfaction Rating
Completed
Restored
20+ Years
of Experience
ISO Certified Company
IICRC Certified
for 10+ years
Covid Safe
Practices
Eco Friendly
Processes
24/7
Available
Why Choose Us?
20+ Years
of Experience
ISO Certified Company
IICRC Certified
for 10+ years
Covid Safe
Practices
Eco Friendly
Processes
24/7
Available
9,000+ Projects
Managed
93%+ Customer
Satisfaction Rating
10,000+ Cleans
Completed
9,800+ Water & Mould Attendances
9,500+ Rooms
Restored
14,500+ Service
Appointments
What Our Clients Say
Our Awards & Certifications
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