Different types of water damage restoration programs undertaken
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Understand the Categories and Classifications of water damage and how they affect you
At Capital Facility Services we create our water damage drying and restoration activities based on our findings during the Inspection and Assessment phase of our restoration processes.
Basically, the more contaminated the water we are dealing with is, the more saturated the environment and the higher the water absorption rate, the more involved the water damage restoration program will be.
The cleaner the water and the low the saturation and water absorption rate into the affected material the quicker and simpler the restoration program is.
Our certified restoration specialists will access your specific environment and will devise a restoration program that is specific to their findings for your specific water damage affected property.
Overview of Water Damage Categories
Category 1
Category 2
Category 3
Category 1
Category 1 refers to clean water from a sanitary source It is in effect “fresh water” and does not pose a substantial risk from ingestion, inhalation, or dermal exposure, e.g., broken water supply lines, tub/sink overflows
Category 2
Category 2 is grey water and contains significant contaminants that are unsanitary and can cause discomfort or sickness if contacted by humans. It includes water discharge from dishwashers and washing machines, toilet bowls with urine but not with faeces. This water is likely to contain diluted urine, detergents, or seepage from water storage tanks.
Category 3
Category 3 is black water that is highly contaminated with pathogenic and toxic agents that are harmful to humans, e.g., sewage, flood, ground surface or standing water and toilet backflows that originate from beyond the toilet trap.
It is important to note that if water damage is left unattended it can quickly move from one category to the next, so clean water can turn into black water making it a Category 3 situation that will be more complex and costly to address.
Overview of Water Damage Classifications
Class 1
Class 2
Class 3
Class 4
Class 1
Class 1 water damage refers to a low amount of water discharge onto material that has the least amount of water absorption, generally less than 5%. Once the water is removed there is a low level of moisture left and this simply means that there is a low level of drying needed to remove the remaining moisture. This classification is often relevant to low porosity materials like concrete or tiled floors.
Class 2
Class 2 water damage refers to a greater amount of water being discharged onto material that has a medium to high rate of porosity. In this instance there is a higher absorption rate of water (up to 40%) into the affected material and the amount of time to extract and dry the material is longer.
Class 3
Class 3 water damage refers to an even larger amount of water being discharged onto highly porous material. In this instance there is an even higher absorption rate of water (greater than 40%) into the affected material and the amount of time to extract and dry the material is even longer. An example could be excessive water damage from a storm that fills the roof cavity with water, and this results in a soaked interior of walls, floors, and carpets.
Class 4
Class 4 water damage refers water that is trapped or embedded in building structure and materials. It refers to the most complicated restoration program that will require the most time to make safe, mitigate and restore.
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What Our Clients Say
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A sewage overflow caused a big mess. The guys from Capital took it in their stride and cleaned it all up, removing contaminated items that could not be saved. Within hours our home was back to normal. Huss was great and hardworking in a very testing environment
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When I receive good service I like to let other people know. Shout out to Jerry and Huss. We had a water leak and Capital facility services provided a damage assessment report and helped us with our insurance company to fix the problem. Thanks for your great work, guidance and making the process easy.
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I found mould in my house and Capital came to fix the problem. They removed all the mould. I was very happy with the service they provided and also with he communication from their office. I definitely recomend Capital whether the job is big or small, their team can hadle it.
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Huss and the other technician took control and cleaned and dried our wet carpet. They discovered mould issues and showed them to us and explained what had to be done. They built a containment and kept our kids same from toxic mould issues until all the mould was removed. They where true gems and we are thankful they were there to help us. Thanks from all of the Theets!
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Jerry was a very helpful and professional in his manner to help with what I need done for the damages I had at home !!! Thank you Jerry my experience was made very easy .
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